Last Updated: April 21, 2026
🔗 Want £50-£100 credit when you join Octopus?
👉 Use this Octopus Energy referral link to get a sign-up bonus
If you're trying to contact Octopus Energy, whether it's about your bill, meter reading, tariff switch, or an emergency, here's everything you need to know – all in one place.
📱 Octopus Energy Contact Number
Main Phone Number: 0808 164 1088
- Lines open: Monday to Friday, 9:00am – 5:00pm
- Best time to call: Early morning or mid-afternoon to avoid peak times
📧 Octopus Energy Email Address
Email: hello@octopus.energy
- Responses available 7 days a week
- Great for non-urgent support, account queries, or switching questions
⚠️ Emergencies or Power Cuts
If you have a power outage or suspect a network issue:
Call 105 (free from any phone)
- Available 24/7
- This connects you to your local electricity network operator, who can confirm or report issues in your area
If it’s a true emergency (e.g. sparks, dangerous faults), contact emergency services or your DNO (Distribution Network Operator).
👋 Why People Love Octopus Energy Support
Octopus is widely praised for their fast, human customer service – no complicated menus, no bots blocking your questions, and no pressure sales.
They’ve won multiple customer service awards, including from Which? and Uswitch, and are known for:
- Clear billing and pricing
- Helpful, jargon-free answers
- Fast response times by email
- Friendly UK-based team
💸 Bonus Tip: Save £50-£100 When You Switch
Octopus regularly offers referral bonuses for new customers, giving you and your referrer up to £50 each in bill credit, or £100 for business customers.
✅ Click here to get your Octopus referral bonus now
🧠 Other Useful Resources
- Octopus Energy EV Tariff: Intelligent Octopus Go
Learn how to charge your electric car for just 7p/kWh and get 6 hours of off-peak electricity every day. - Octopus Energy Full Review + Bonus Signup Guide
📝 Summary: Octopus Energy Contact Info
| Method | Details |
|---|---|
| Phone Number | 0808 164 1088 (Mon-Fri, 9am-5pm) |
| hello@octopus.energy | |
| Emergency Power | Call 105 (24/7) |
My Octopus Support Experience
I have been with Octopus across two properties for years, and the support speed is the main reason I still recommend them. The few times I have needed help, they answered in under a minute, which was a massive change from my old experience with Eon where I was often stuck on hold for ages. After buying my Tesla in 2026, I moved to Intelligent Go and was up and running the next day. I use the Octopus app to check charging slots and run appliances in off-peak windows. I have also had 3 referral payouts credited correctly to my account with no chasing.
Steven | Octopus customer at 2 properties | 3 referrals paid
I’m Steven, founder of MoneyAppReviews. I test money apps, referral programs, and EV tools in real life before I write about them. I drive a 2021 Tesla Model 3 Long Range, use Octopus Intelligent Go for home charging, and regularly track costs, savings, and app performance over time. I focus on practical, evidence-based reviews that help people decide what is actually worth using, not just what pays the highest commission.