Tesla UK Contact Number, Email and Support Routes (Updated 2026)
Last Updated: July 1, 2026
Tesla UK customer service: 01628 450 604. For roadside assistance, use the Tesla app or call 01628 450 610. For new orders and delivery questions, Tesla's online chat through the website is often faster than phone. For urgent vehicle issues after delivery, use the Tesla app to schedule a service appointment directly.
The main Tesla UK contact number is 01628 450 604 for general customer service, with roadside assistance on 01628 450 610 available 24/7. For most non-urgent issues, the Tesla app is faster than phoning. This page covers every way to reach Tesla in the UK, which method to use for different types of problem, and how to save time when you do get in touch.
Quick Answer: Tesla UK Contact Number and Support
The Tesla UK contact number for general customer service is 01628 450 604. Roadside assistance is 01628 450 610. The fastest route for non-urgent issues is the Tesla app, where you can schedule service, ask questions, and track your case without sitting on hold.
Tesla does not operate a large call centre network like some legacy car manufacturers. Phone support is available but can involve wait times, especially around new model launches and delivery waves. The app is almost always the faster route.
Tesla UK Contact Methods
| Method | Best For | Details |
|---|---|---|
| Phone: 01628 450 604 | General enquiries, urgent billing, delivery issues | Business hours, wait times vary |
| Roadside: 01628 450 610 | Breakdowns, vehicle faults, urgent assistance | 24/7 |
| Tesla App | Service scheduling, vehicle questions, account management | Fastest route for non-urgent issues |
| Online Chat | Pre-order questions, delivery status, product info | Available through Tesla website |
| Document submissions, non-urgent follow-ups | Response within days |
When to Use the Tesla App vs Phone
The Tesla app is the better route for most things. You can schedule a service appointment, describe the issue, upload photos, and track progress without speaking to anyone. The app also lets you request roadside assistance, which is faster than calling the number manually because the car's location and vehicle data are sent automatically.
Phone makes sense when the issue is urgent, confusing, or the app route is not resolving it. Call for delivery day problems, billing disputes that need explaining, or anything time-sensitive where a written message might sit unread for a day.
Tesla UK Contact Number for Roadside Assistance
Tesla roadside assistance is available 24/7 at 01628 450 610. Before calling, try the Tesla app first. The app's roadside request sends your car's location, vehicle identification number, and diagnostic data directly to Tesla's support team. That cuts out several minutes of information gathering on the phone.
Roadside assistance covers breakdowns, flat tyres (within the tyre warranty period), battery depletion (you ran out of charge), and vehicle faults that prevent driving. Tesla does not cover tyre damage from punctures as standard, though tyre replacement can be arranged through roadside assistance at your cost.
Common Questions
What is the Tesla UK phone number?
01628 450 604 for general customer service. 01628 450 610 for roadside assistance. Both are UK numbers based at Tesla's UK headquarters. Phone lines operate during business hours for general enquiries. Roadside assistance is 24/7.
How do I contact Tesla about a delivery issue?
If the issue is urgent and delivery is imminent or has just happened, call 01628 450 604. If it is not time-sensitive, use the Tesla app or your online Tesla Account to message the delivery team. Delivery-related queries through your Tesla Account are usually tracked against your order number, which keeps everything in one place.
Can I email Tesla UK?
Tesla does not publish a single public customer service email address for the UK. The best email-style contact route is through the messaging function in your Tesla Account or the Tesla app. For pre-sales questions, the online chat on Tesla's website is the closest equivalent to an email enquiry.
How do I book a Tesla service appointment?
Through the Tesla app. Open the app, go to Service, describe the issue, and select an available appointment at your nearest service centre. The app lets you upload photos of the issue and track the appointment status. This is the fastest and most reliable route to getting a service booking.
Does Tesla have a live chat in the UK?
Yes, available through the Tesla website during business hours. Live chat is best for pre-order questions, delivery status checks, and general product enquiries. For service issues on a car you already own, the Tesla app is the better route because it links directly to your vehicle data.
What should I have ready before contacting Tesla?
Your Tesla account email address, vehicle registration or order number, and vehicle identification number (VIN) if you already have the car. For app-based contact, much of this is pre-filled. For phone contact, having the details ready speeds up the call significantly.
I have contacted Tesla UK a few times since buying my Model 3. The app route has been consistently faster than phone for non-urgent issues. I booked a service appointment through the app, described the problem, and had a confirmed date within a few hours. No hold music, no repeating myself to different agents.
The one time I called about a delivery-related question before collection day, the phone wait was about twenty minutes. The agent was helpful once I got through, but the app route would have been faster for something that was not truly urgent.
My advice: use the app for everything except genuine emergencies. The app creates a written record, attaches to your vehicle automatically, and gets routed to the right team without you having to explain which department you need.
I’m Steven, founder of MoneyAppReviews. I test money apps, referral programs, and EV tools in real life before I write about them. I drive a 2021 Tesla Model 3 Long Range, use Octopus Intelligent Go for home charging, and regularly track costs, savings, and app performance over time. I focus on practical, evidence-based reviews that help people decide what is actually worth using, not just what pays the highest commission.
